Legal Documents

1ex bet Privacy Policy

Your personal information matters to us. Here you will find a clear explanation of how 1ex bet collects, uses, and protects your data – no hidden terms.

Last Updated: January 2026
How We We Protect Your Information

1ex bet's Privacy Policy follows international standards. We use the latest technology to ensure your security.

SSL Encryption Protection

All your data is protected with 256-bit SSL encryption. No one can view your information during transmission.

Secure Data Storage

Your personal information is stored on secure servers and can only be accessed by authorized staff when necessary.

Never Sold to Third Parties

Your information is never sold to third parties. Your data is used solely to improve our services.

Payment Details Kept Confidential

Your mobile banking number and payment details are processed directly through the payment gateway – we do not store card numbers or PINs.

Transparent Data Usage Policy

What data we collect, why we collect it, and how long we keep it – every detail is clearly stated in this policy.

Your Rights Are Protected

You have the right to view, correct, or request deletion of your data at any time.

1 Introduction

1ex bet (https://1exbet.pro) is one of Bangladesh's most trusted online gaming platforms. We believe privacy is a fundamental right. This Privacy Policy explains how 1ex bet collects, uses, stores, and protects your personal information.

This policy applies to all services on the 1ex bet platform – the website, mobile app, and any other digital channel. By using 1ex bet, you are considered to have automatically agreed to this Privacy Policy. Please read it carefully before using the platform.

1ex bet's Privacy Policy is built in accordance with international data protection standards. We operate with full transparency and are committed to keeping you completely informed about how your information is used.

1ex bet never sells your personal information to third parties. Your data is secure and used solely to improve your experience.

2 What Information We Collect

1ex bet collects several types of information. These generally fall into two categories – what you provide directly and what is collected automatically.

Data Type Example Reason for Collection
Identity Information Full name, date of birth, national ID KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Security & Notifications
Financial Information Mobile banking number, transaction history Payment Processing
Device Information IP address, device model, OS Security & Fraud Prevention
Usage Data Game history, login times, bet amounts Service Improvement & Responsible Gaming

Beyond the information listed above, 1ex bet does not collect any additional sensitive data such as religion, political views, or health information.

3 How Information Is Collected

1ex bet collects information through various methods. You have every right to be fully informed about each of these methods.

  • Registration Form: Information you provide when opening an account is collected directly.
  • KYC Verification Process: Information is collected from documents uploaded during identity verification.
  • Transaction Records: Financial information is automatically logged during deposits and withdrawals.
  • Cookies & Tracking: Usage data is collected via cookies while you browse the website.
  • Support Contact: Conversations via live chat or tickets are recorded.
  • Device Data: Your device and browser automatically send certain information such as your IP address, OS, and screen resolution.

4 Why Your Information Is Used

1ex bet uses your information only for specific, legitimate purposes. Your data is never used for unnecessary or unauthorized activities.

  • For account creation, management, and verification
  • To process deposits and withdrawals
  • To detect fraud, money laundering, and illegal activity
  • To promote responsible gaming and identify excessive play
  • To improve platform performance and resolve technical issues
  • To send you personalized offers and promotions (with your consent only)
  • To provide customer support
  • To fulfil legal obligations

If you no longer wish to receive promotional messages, contact our support team at any time. We respect your preferences.

5 Data Sharing Policy

1ex bet never sells your information to third parties. However, limited data may be shared in certain specific circumstances.

  • Payment Provider: Transaction data is shared with payment partners such as bKash, Nagad, and Rocket to process deposits and withdrawals.
  • Game Provider: Minimal session data may be shared with third-party game providers as required to run their games.
  • Legal Authorities: We are required to provide information upon court order, government directive, or request by law enforcement agencies.
  • Security Partner: Limited data may be shared with trusted security partners to assist in fraud detection.

Outside of the cases listed above, 1ex bet does not share your personal information with third parties under any circumstances.

6 Cookie Policy

1ex bet uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

  • Essential Cookies: Essential for login sessions and security. Disabling these may prevent the platform from functioning properly.
  • Functional Cookies: Remembers your preferences (language, theme).
  • Analytical Cookies: Helps us understand which sections of the website are used most.
  • Marketing Cookies: Used to show you relevant ads and offers.

You can manage or delete cookies at any time through your browser settings. Please note that disabling cookies may cause some features to not work as intended.

7 Data Retention Period

1ex bet does not retain your data longer than necessary. That said, certain information may be kept for a defined period to meet legal obligations and business requirements.

  • All data is retained for as long as the account remains active
  • Financial transaction records are kept for up to 5 years after account closure
  • KYC documents are retained in accordance with regulatory authority guidelines
  • Inactive account data is reviewed after 2 years
  • Support chat history is retained for up to 1 year.

Certain information may be retained beyond the above timeframes for legal purposes or to resolve disputes.

8 Your Rights

As a 1ex bet user, you have important rights regarding your own personal information. We fully respect and support all of these rights.

Right to Access Your Data

You can request to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data under specific conditions.

Right to Restrict Processing

You may request that the processing of your data be restricted in certain circumstances.

Data Portability

Request a copy of your information in a readable format.

Right to Withdraw Consent

You can opt out of marketing messages at any time.

To exercise any of the above rights, please contact our support team. We will generally respond to your request within 30 business days.

9 Minor Protection

1ex bet strictly prohibits use by anyone under 18. We have put in place several dedicated measures to protect minors.

  • Date of birth is verified at the time of registration
  • Proof of age must be submitted as part of the KYC process
  • Additional verification may be requested in suspicious cases.
  • Accounts identified as belonging to minors are closed immediately

If you believe a minor is using 1ex bet, please notify our support team immediately. We will take prompt action.

10 Security Measures

1ex bet applies industry-leading security standards to protect your information. Our security infrastructure is continuously updated and tested.

  • All data transfers are secured with 256-bit SSL/TLS encryption.
  • Sensitive information stored in the database is kept in encrypted form
  • Two-factor authentication (2FA) is available
  • Regular security audits and penetration testing are conducted
  • Unusual logins or activities are detected automatically
  • Staff data access is restricted and logged

If any suspicious activity is detected on your account, we will alert you immediately and take the necessary steps to keep it secure.

11 Policy Updates

1ex bet reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will reflect the revision, and a notification will be sent for significant updates.

Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

12 Contact

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. Our data protection team is always here to help.

  • Email: [email protected]
  • Live Chat: Available on the platform 24/7
  • Support Ticket: Log in to your account and submit

We typically respond to all privacy-related requests within 24–48 hours. For urgent matters, contacting us via live chat will get you a faster resolution.

Data-related requests will only be processed after your identity has been verified. This is done to protect the security of your own information.

Safe Gaming Experience
Your information is secure, Play with Confidence

Your personal information at 1ex bet is protected with the highest level of security. Open an account today and enjoy hundreds of games including slots, fish games, bingo, and more.

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